FAQ
Frequently Asked Questions (FAQ)
Last updated: April 26, 2025
Q: How long does production and shipping take?
A: Each order is custom printed just for you. Production and printing take approximately 4–5 weeks, and we ship via DHL for reliable and fast delivery once your order is ready.
Q: Can I return or cancel my order?
A: Because each item is made to order, all sales are final. We do not offer refunds, but if your order arrives damaged or incorrect, we will happily replace it.
Q: Can I see the product before ordering?
A: Yes! We offer samples if you’re not 100% sure yet. We recommend ordering a sample to ensure you’re happy before making a full purchase.
Q: How do I contact you?
A: You can reach us anytime by email at lesetatelier@gmail.com. We are a new and young small business and truly appreciate your patience and support!
Q: Where do you ship?
A: We currently offer shipping within [your shipping regions—e.g., United States, Canada, etc.], using DHL for reliable delivery.
Please note: Newly imposed tariffs, customs duties, or shipping rate changes may affect the final cost of your order. If there are any adjustments, we will communicate them clearly before shipping.
Q: Do you offer customizations?
A: We love creating something special for you! If you’re interested in a custom order, please email us and we’ll see what’s possible.